General Policy

Club events:

  • We reserve the right to modify the programme and content of our events up to the date when they are due to start.
  • In unforeseen circumstances that may lead to the cancellation of an event from our end, we will inform you as soon as possible and a full refund will be issued.
  • Payment must be received, in full, by no later than the announced closing date, or a day before the event – whichever comes first.
  • Unpaid orders will be cancelled.

Physical goods:

  • Goods will be fulfilled only when payment has been effected in full.
  • Unless otherwise specified, ordered goods must be collected from the club and the invoice or confirmation email must be presented.

Liability: We are not liable beyond the total value of the order transaction.

Jurisdiction: These terms are governed by Maltese Law and any disputes are subject to the exclusive jurisdiction of the Maltese Courts.

Refund Policy

Club events: Orders cannot be exchanged, cancelled or refunded unless otherwise specified in the item’s description.

Physical goods: see Cancellation/Return/Exchange Policy below.

Cancellation / Return / Exchange Policy

Club events: 

  • Orders cannot be exchanged, cancelled or refunded unless otherwise specified in the item’s description.

Physical goods: 

  • To be eligible for a return or exchange, items must be unused, in the same condition received and in the original packaging (if applicable). Perishable goods cannot be returned.
  • To complete your return, kindly open a support ticket from the MyAccount page within 30 days of ordering.
  • On return and inspection, you will be notified of approval or rejection of your refund or exchange.

I have a question

You will find an “Ask a Question” button on every campaign page. Here you will be able to put forward your questions. The best person to answer will revert in no time via email. 

Search the campaign you want to ask a question about or close this popup to return to your current page.

Need help with an order?

You have placed an order with one of our communities and now need help.

Visit the My Account page, locate your order, and open a Support Ticket.  

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